How do I order meals?

Please refer to the Orders section of our Website.

Do I have to order a certain number of meals?

Yes, our minimum order is three main meals.

What is the price of the meals?

Please refer to our Menu section for the most up to date pricing of our meals.  There are two price points  - standard and gourmet. 

What does regular and large mean?

There are two meal sizes available - regular and large.  Most of our senior customers elect to receive regular size meals.  The best way to decide which meal size is best for you is to order a selection of regular and large meals with your first order.

How do I pay for my meals?

You have two options for payment.  You can pay our driver on delivery by cash or cheque or you can prepay using your credit card when you place your order.

What happens if my meals are paid for me by a community care organization under a Community Aged Care Package (CACP), can I still receive Choice Fresh Meals?

We deal with many of the major community care organizations such as Freemasons, Villa Maria, Southern Cross, Annecto and ACES.  If you would like to receive our meals as part of your CACP programme, please let us know and we will contact your care organization for you and set things up.

When are my delivery days?

This depends on where you live and will vary from 3 times a week in populated areas to once a week in some outlying areas.  When you call us to set up your account, we will let you know your deliver days and the approximate time you will receive your first delivery.

Do I have to be home to receive my meal delivery?

It is preferable that you are home to receive your meal delivery.  We will deliver to your home around the same time every delivery day.  However, if this is not convenient, many of our customers leave an eski or ice box in which our drivers can leave the meals.  Due to health regulations, we will not leave meals unless there is an appropriate container or there is someone at home to receive them.

Will the delivery driver put the meals in my fridge for me?

Our delivery drivers will assist you as much as they possibly can.  This includes entering a customer’s home (on request) and putting the meals in the fridge.

What happens if I dislike certain foods?

If there are certain foods that you cannot eat or do not like, please inform our staff when you first become a customer.  We will make sure that your meals do not include the nominated item. 

What happens if I have special dietary requirements such as a diabetic?

We do not offer a special range of meal options that cater for special dietary requirements. However, given the extensive variety of our menu, there are many options that may suit these kinds of diets.

Do you have Gluten Free meals?

Due to the potential of cross contamination in the kitchen, we are unable to guarantee that our meals are gluten free. Therefore, we do not offer this option. 

Why are Choice Fresh Meals chilled and not frozen?

Choice Fresh Meals wishes  to provide our customers with the best tasting and highest quality food so we have chosen to provide chilled rather than frozen meals. This approach also allows us to cook meals to order.

How do I reheat my meals?

Please refer to our Welcome to Choice Fresh Meals sheet

How long will the meals keep?

Our meals have a ‘use by date’ of three days from the date of delivery.  This assumes that the meals are kept at or below 5° in the fridge.

Can I freeze the meals once I receive them?

It is perfectly safe to freeze the meals.  Many of our customers order enough meals for an extended period of time (say a week) and they freeze the meals that they will not consume in the first three days .  We recommend that if meals are to be frozen, they are placed in the freezer when they are first received, rather than at the end of their refrigerated life.  Also, meals should be re-heated in the oven or microwave directly from the freezer.  Do not thaw them first.  Please note that  some of our meals, such as the salads and some desserts such as Pavlova and Mousse  are not designed to be frozen.

How can I be sure that the meals I order are safe?

Choice Fresh Meals has implemented a thorough and rigorous food safety programme.  This programme is audited by an independent third party on a regular basis and an external food safety consultant reviews our performance on a fortnightly basis.  All our chilling areas and our food delivery vans are temperature monitored on a continuous basis to ensure the meals are delivered in the safest possible state.  For more information, please see our Food Safety Information Sheet.