Support at Home Packages and Home Care Packages
Using your Support at Home (SAH) or Home Care Package (HCP) funding for meal delivery is simple, and we’re here to assist you every step of the way.
How It Works
1. Speak with Your Care Manager
Let your Support at Home or Home Care Package provider know that you would like to receive meals from Choice Fresh Meals.
Your provider will send us a referral and request to establish your account for meal services under your funding arrangement.
2. We’ll Set Up Your Account
Because every client’s funding arrangement is different, your provider will advise us of the funding available for your meals based on your package and care plan.
Using this information, we will set up your account, including your agreed funding contribution and individual meal budget.
Once everything is in place, we will notify both you and your Care Manager that your account is ready to use.
3. Place Your First Order
When your account is active, simply give us a call.
Our friendly team will guide you through the ordering process, take down the payment information for your co-contribution, answer any questions, and help you select meals that suit your dietary requirements and preferences.
If you are unable to access our online menu, we can happily post or email a copy to you.
4. Enjoy Fresh Meals Delivered to Your Door
Once your account has been set up, ordering is easy. Simply choose your favourite meals, and we’ll take care of the rest.
How Is Payment Split?
For most Support at Home and Home Care Package clients, the cost of each meal is shared between you and your provider:
70% of the total meal cost (including ingredients, preparation, and delivery) is paid by your Support at Home or Home Care Package provider.
30% of the total meal cost (including ingredients, preparation, and delivery) is paid by you as a co-contribution.
We will invoice your provider directly for their portion. Your co-contribution payment is required one business day before your scheduled delivery.
For information about available payment methods, please refer to our FAQ.
We’re Here to Help
We understand that government-funded services can sometimes seem complex, particularly when you’re getting started.
Our friendly team is always available to answer your questions, explain the process, and make ordering meals as simple and stress-free as possible.
If you’re unsure whether your package includes meal delivery, or if you would like to discuss how the funding works, please get in touch. We’re always happy to help.